We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). We’ll also tell you about your privacy rights and how the data protection law protects you.
What is the purpose of this privacy notice?
This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service, take part in a competition or complete our contact form.
This website is not intended for children and we do not knowingly collect data relating to children.
You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Ilona Design is the controller and responsible for your personal data (collectively referred to as “Ilona Design”, “we”, “us” or “our” in this privacy notice). Our contact details are:
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
When you leave our website, we encourage you to read the privacy notice of every website you visit.
Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
You may give us your identity and contact data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you
Subscribe to receive marketing information by email
Purchase a service
Request a quote or estimate for a project
Submit a contact form
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Performance of Contract this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Legitimate Interest this means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting the data controller.
We have set out below a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact our data controller if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
To register you as a new customer
To send marketing information via email
Type of data
Lawful basis for processing including basis of legitimate interest
Performance of a contract with you
Sending information requested via our website or an event
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
We may use your data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and, in each case, you have not opted out of receiving that marketing.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting firstname.lastname@example.org at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product OR service experience or other transactions.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our website.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Except for essential cookies, all cookies will expire after 90 days.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact our data controller.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
Internal Third Parties e.g.
Contractors and freelancers engaged by Ilona Design to complete work upon an agreed project
External Third Parties Service, e.g.
Professional advisers acting as processors, including solicitors and accountants based in the UK
HM Revenue & Customs, regulators and other authorities acting as processors based in the United Kingdom who require reporting of processing activities in certain circumstances.
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
YOUR LEGAL RIGHTS
Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:
No fee required – with some exceptions
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
This version was last updated on 25th August 2022.
Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.
To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact our data controller on email@example.com.
If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.
Louisa of Ilona Design interpreted our brief in a way that exceeded our expectations. The services were professionally and expediently delivered and feedback was sought through the stages of the design. Various options offered and all in all, a great experience.
IIona offers a personal service tailored to the needs, and understanding of the client. At all times a pleasure to work with they delivered on time and kept us informed of their progress on the project. Highly recommended.
Louisa is absolutely fabulous to work with. Great ideas, Adobe knowledge and a keen eye for detail.
I’ve worked with her on a number of projects over the years including designing and maintaining our catalogue and product cut sheets.
She’s great on the communication front too. I’d highly recommend.
Working with Louisa on my marketing strategy has transformed my business! After just one session I gained complete clarity over my business direction. Louisa talked me through the “ideal client profile” which was the key that unlocked years of preparation into a solid plan of action. Louisa is insightful, knowledgeable and good fun to work with. I highly recommend working with Louisa if you are ready to take your business to the next level.
Louisa Wheeler is a super star; her ability to cut to the chase in terms of identifying the essence of a brand is beyond compare. I am a notoriously difficult customer, but Louisa cut to the essence of McGuire Mitchell’s new vision for law. Her insight, intelligence, and creative flair is unusual.
You will not be disappointed, as she has an inimitable creative verve.
Louisa is absolutely fantastic. She really understood and articulated our business values and reflected that in a set of brand images that has way surpassed our expectations. Fantastic result and fantastic service – thank you!
I’ve worked with Louisa on a number of occasions now and each time she has done a great job.
She is a very good designer, she listens to what I want and she gives me good advice when I need it.
I will definitely be using her again.
There are not many website designers who can do branding, logo design, copywriting and all the technical side of website design and do it all so well and in such a joined-up way.
Louisa is not just highly-skilled, I felt that she cared about the result of her work.
Ilona Design provided a very good service and I love my new website. It really hits the vibe I was aiming for!
As a non-creative, I was very daunted before entering into this process.
However, I was very quickly reassured that I was in the right hands with Ilona Design. The whole process has been insightful and enjoyable and I knew we were on the right track following our first mood board meeting. I love the final design and I’m so happy with how the website looks as a result of it. Thank you again!
Very impressive! Brilliant, fantastic! The app design is absolutely perfect – you’ve got what I wanted to achieve brilliantly. I’m absolutely delighted with it. I luv it, luv it, luv it.
I see this highly professional app as the gateway to empathy and understanding for the hearing world – to appreciate what is one of the most complex invisible handicaps for any person to have to endure.
If you need any marketing advice, Louisa is perfect for the job and will 100% deliver.
If you want to take your business to the next level Louisa has the tools, knowledge and experience to help you on your journey!
Ilona Design created amazing wedding invitations for us and everything was perfect. The design was exactly what I was looking for, even though I didn’t know at the time. Louisa took elements from my Pinterest board and made something so perfect that I was amazed when I saw them. Nothing was too much trouble and Louisa kept me fully informed throughout the process.
If you want a design that is classy and gorgeous, then Ilona is definitely the company that you need.
The girls at Ilona Design are super friendly to deal with and are so creative in what they do.
So lovely to see the improvement that is taking shape with the work you are doing 🙂 Thanks for everything. It is great that your work can make an impact to help us reach more people.
I would highly recommend Ilona Design’s marketing services. I would like to thank Louisa and her team for all the hard work they have put into our business, the figures definitely reflect the effort!”
I chose Ilona Design to rebrand my business and design a new website as I was no longer happy with my current branding, it felt very amateur for where I was in my business journey. I researched the projects and designs that they had done in the past and was very impressed by the quality and uniqueness that was demonstrated.
I had also attended a workshop run by Ilona Design and was very impressed by Louisa’s knowledge and professionalism, so knew that she would bring that same level to my design and I wasn’t disappointed.
I would recommend Ilona Design to anyone wanting to design a new logo or website, I have been very impressed by mine.
Superbly efficient, personable and well worth the investment!
Thank you, Louisa, for truly connecting to what I wanted my website to be about, and the message I want to send out for all those who seek to work with me. You delivered in every detail.